I trust Mark. That's the most important thing. Yes, he's efficient and great at his job but, most importantly, he has earned my trust. I know he's going to take great care of my car, my time, and my wallet. One of my favorite moments in the time I've been going to him is when he would not repair my car anymore, he would not let me waste any more money on it. He could've made a buck - quite a few actually - but that's not in his character. He then helped advise me on my next car. Highly recommend.