Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 770-643-2525 or make an appointment online!
what our customers say
I trust Mark. That's the most important thing. Yes, he's efficient and great at his job but, most importantly, he has earned my trust. I know he's going to take great care of my car, my time, and my wallet. One of my favorite moments in the time I've been going to him is when he would not repair my car anymore, he would not let me waste any more money on it. He could've made a buck - quite a few actually - but that's not in his character. He then helped advise me on my next car. Highly recommend.
I will NEVER go anywhere else for service! Mark has helped to keep my Toyota Sienna Minivan running for over 200,000 miles....and it is still going strong! He will now be servicing our recently purchased previously owned Highlander. During a pre-purchase inspection, he found some issues that the dealership didn't disclose (such as a previous accident and bad shocks). I was able to use his findings to go back to the dealership and have them fix the problems! He is so honest.....I will never get go anywhere else.
